iQOR CHARTS GLOBAL GROWTH WITH NICE About iQor iQor is purpose-built to deliver the world’s most sought-after customer service. Our talented team provides meaningful customer interactions and automation goes where it matters most, working together to create your happiest customers ever. The Goal As a large and high-growth business process outsourcer delivering over one hundred million contacts annually, iQor’s needs evolve rapidly. iQor was managing a large percentage of its teams on a different workforce management solution but some employees could not easily be scheduled because of system limitations and scaling issues. iQor meanwhile was adding thousands of employees per year to its roster, increasing pressure on its WFM capabilities. iQor was seeking greater centralization of

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