Nice helped iQor digitally transform its customer experience by migrating to the CXone Contact Center-as-a-Service platform. This shift enabled iQor to move away from maintaining bespoke telephony and software solutions, allowing the company to focus on leading the BPO industry in omnichannel relationship management. Nice’s scalable and modern platform improved operational efficiency and flexibility, empowering iQor’s 40,000 employees to deliver enhanced customer engagement and streamlined service across global markets.

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