Case Study ON THE NICE SOLUTION ABOUT WEBHELP NORDIC As a global business process outsourcer (BPO), Webhelp Nordic services five countries: Sweden, Denmark, Norway, Finland and Latvia. Per Valik, CIO/CTO of the company explains, “Webhelp Nordic has about 30 clients for whom we handle customer service including leading global brands in the retail, streaming media and insurance industries. We are also one of NICE CXone’s most successful partners in EMEA.” With NICE CXone, Webhelp Nordic can deliver an outstanding customer experience including offering support in four different languages, support - ing multichannel options such as social media and chat and tracking success using key performance indicators (KPIs). CUSTOMER PROFILE Business process outsourcer WEBSITE www.webhelp.com

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