Integris Boosts Operational Workflow And T echnical Optimization Through Collaboration With Guidehouse2 guidehouse.com Challenge In July 2017, INTEGRIS Health was dealing with multiple issues. The health system had launched its hospital information system conversion in May 2016 and the go-live resulted in performance degradation across the revenue cycle. Issues included increases in accounts receivable and reductions in net revenue and cash collection. INTEGRIS also experienced an increased spike in denials and avoidable write-offs soon after the conversion (stemming from workflow inefficiencies and technical build errors). Solution Following the results of a comprehensive revenue cycle assessment, Guidehouse was engaged to standardize workflows, system design, and

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