Nutrisystem Boosts Efficiency with Five9 Workflow Automation The Intelligent Cloud Contact Center Nutrisystem Case Study A leader in the weight-loss industry, Nutrisystem has helped millions of people lose weight over 50 years. With hundreds of experienced agents, Nutrisystem supports customers through an award-winning contact center. Industry Consumer, Retail Challenges • Difficult-to-update on- premises platform • Lack of integration with other systems • Difficulty in supporting remote workers • Limited ability to meet future needs Benefits • Performance-based intelligent routing • Technology and telecommunications cost savings of 15%–20% • Fully-supported remote work model • Easy integration with CRM and UC platforms Solutions • Workflow Automation • Global Voice •

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