Baptist Health South Florida Saves $28 Million Through KPI Net Patient Revenue Improvements2 guidehouse.com Challenge In 2016, Baptist Health South Florida was exploring strategies to enhance its revenue cycle operations while furthering its commitment to improving patient and employee engagement. Similar to providers nationwide, the Coral Gables-based health system was challenged with collecting payment for services provided, especially with patients responsible for more of their healthcare costs through high- deductible health plans. The situation was magnified by growing consumer demand for a more connected care experience, as well as growth and margin compression due to reimbursement evolution. Solution Some providers have explored partnerships or outsourcing to

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