Insurance Client - required a partner that could help them with a scalable solution to assist in managing seasonal customer demands.
Insurance Client - required a partner that could help them with a scalable solution to assist in managing seasonal customer demands.
2 PagesCustomer Case Study Client Challenges: The client required a partner that could help them with a scalable solution to assist in managing seasonal customer demands. The quality of the service was paramount so as to attract new customers and win repeat business from existing customers. A partner was needed that could help grow revenue in their business through cross- and up-sell opportunities, such as Annual Multi-trip policies, Excess Waiver and Travel Disruption Extension products. Finally, they required a partner that could assist with their web-drop queries by following up with customers who shopped online but didn’t complete their purchase. Industry Challenges: In today’s highly regulated insurance market, very little differentiates one insurance carrier from another. It has also
