Customer Case Study The Challenge: Our client experienced exponential growth as a result of its innovative offering, advertising and the introduction of price comparison sites. In less than five years its customer base grew to over one million, the fastest growth of any insurer. This rapid growth resulted in the company requiring an FSA accredited partner to provide highly skilled and motivated staff to deliver exceptional customer service and realise sales opportunities. The challenge was to: o Provide 50 fully vetted advisors as part of an in-sourced solution within four weeks. o Deliver training accredited by the client. o Support their in-house contact centre and provide additional capacity and flexibility. o Deliver exceptional customer service. o Realise up-sell opportunities

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