www. www. www. www. Customer Case Study Turn2us Background: Turn2us was established in 2007 to help people in financial hardship gain access to welfare benefits, charitable grants and other financial help either online, by phone or face-to-face, through partner organisations. The Turn2us website brings together an easy to use benefits calculator and a grants search database giving access to over 3,000 charitable funds. For individuals who are not able to access the website, there is a Freephone helpline open all year providing a confidential, secure, comprehensive and reliable service. Over 80% of callers now r ec eive a positive outcome

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