Case Study

CONTACT CENTRE AND OMNI-CHANNEL SOFTWARE SOLUTION

CONTACT CENTRE AND OMNI-CHANNEL SOFTWARE SOLUTION

Pages 12 Pages

OUR CLIENT IS A TRADE UNION THAT ADVOCATES FOR AND ENGAGES IN NEGOTIATIONS ON BEHALF OF ALL DOCTORS AND MEDICAL STUDENTS IN THE UK. IT OPERATES UNDER THE LEADERSHIP OF ITS MEMBERS. THEIR EFFORTS ARE DIRECTED TOWARDS SECURING FAVOURABLE TERMS AND CONDITIONS, WHILE ALSO ACTIVELY ADVOCATING FOR AND ADDRESSING MATTERS AFFECTING THE MEDICAL FIELD. ADDITIONALLY, THEY PROVIDE EDUCATIONAL AND TRAINING PROGRAMMES FOR THEIR MEMBERS. Kura were selected as the partner of choice to revolutionise their current service on behalf of its members. We achieved this through technology & innovation and we are known as a business that has the best people in the industry to deliver exceptional customer experience to our client’s members.

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