Increasing efficiency of claims bill payment process by 15 percent for one of UK’s largest healthcare insurer Our client is one of UK’s largest provider of health insurance and one of the largest insurers in the world. Their health insurance products range from private medical insurance to income protection covering more than 750,000 lives. The claims bill payment process involves managing the medical bills for policy holders that are received from specialists and hospitals in the UK under a cashless facility and also managing the reimbursement bills from the policy holders. In 2005, our client decided to offshore its claims bill payment process to India with the objective of increasing process efficiency while reducing cost. They chose WNS as their partner. Before outsourcing,

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