A LEADING GLOBAL AIRLINE WITH WNS' SALES CENTER OF EXCELLENCE IMPROVES REVENUE BY 15 PERCENT The reservations team of one of the world's 20 largest airlines caters to customers and general sales agents through a multi-channel customer contact center. WNS re-modeled and transformed the airline's service- oriented customer contact center into a strategic extension of its sales operations through its proprietary Sales Center of Excellence (CoE) framework. Through this framework, the airline converted service opportunities into revenue-generating avenues, thereby improving its sales revenue by 15 percent. CASE STUDY TRAVEL & LEISURE N S W Extending Your EnterpriseA LEADING GLOBAL AIRLINE WITH WNS' SALES CENTER OF EXCELLENCE IMPROVES REVENUE BY 15 PERCENT The Client The clie

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