A renowned Egyptian insurer faced challenges with inefficient document storage and retrieval, leading to poor customer experience, extended turnaround times, and high costs. Partnering with Newgen, they implemented the Contextual Content Services (ECM) platform, which streamlined motor claims management by digitizing processes, enhancing document accessibility, and integrating with core systems. This solution improved operational efficiency, reduced claims processing time from one week to 24-48 hours, and enabled instant retrieval of documents, ultimately enhancing customer satisfaction and reducing costs.

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