CASE STUDY Increased Electronic Adoption Boosts Collections and Efficiency for Hamilton Utilities The city of Hamilton was in search of an electronic bill presentment and payment (EBPP) solution that could help them overcome collections obstacles to increase operational efficiency and more effectively achieve their business goals. After implementing Invoice Cloud, Hamilton has seen several benefits, including: • Increased collections efficiency • Higher customer satisfaction rates and adoption • Automatic technology updates • Decreased print and mail costs “We were pleasantly surprised at the level of adoption from our customer base. Working with the Invoice Cloud marketing and integration teams was awesome.“ Darla Bokeno Customer Service Superintendent Utility Business Services D

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