Penn Township Sewage Authority Increases Collections Efficiencies and Customer Satisfaction
Penn Township Sewage Authority Increases Collections Efficiencies and Customer Satisfaction
2 PagesCASE STUDY Penn Township Sewage Authority Increases Collections Efficiencies and Customer Satisfaction Penn Township Sewage Authority (PTSA) was in search of an Electronic Bill Presentment and Payment (EBPP) platform that could seamlessly integrate with its core billing software to simplify payment processing, enhance the customer experience, and increase operational efficiencies. After switching to Invoice Cloud, PTSA has seen several benefits, including: • Increased self-service and e-adoption • Improved collections efficiency • Higher customer satisfaction • Decreased print and mail costs BY THE NUMBERS: Since Month 1 - Penn Township Sewage Authority saw: “Since implementing Invoice Cloud our payment processes have become so much easier, which has given us more time to focus
