CASE STUDY City of Roseville Boosts Self-Service and Payments with Enhanced Customer Experience The City of Roseville implemented a new Customer Information System (CIS) and was in search of an Electronic Bill Presentment and Payment (EBPP) platform that could seamlessly integrate with its customer self-service portal. They needed a solution that could simplify payments, increase customer self-service, and increase adoption to paperless billing. After implementing Invoice Cloud, Roseville has seen several benefits, including: • Increased self-service and eletronic payment adoption • Higher customer satisfaction rates • Reduced call center volume and wait times • Improved operational efficiencies and paper bill cost savings IN THE FIRST 11 MONTHS: The City of Roseville saw: "Since

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