CASE STUDY Village of Bethalto Boosts Customer Satisfaction and Collections Efficiencies by Transforming Payments The Village of Bethalto was in search of an Electronic Bill Presentment and Payment (EBPP) platform that could deliver innovative solutions to streamline their payment process and provide a better customer experience. After switching to Invoice Cloud, the Village of Bethalto has seen several benefits, including: • Higher customer satisfaction • Increased self-service and e-payment adoption • Improved collections efficiency • Automatic technology updates BY THE NUMBERS: Village of Bethalto saw: "Since implementing Invoice Cloud we have seen a significant increase in customer satisfaction as well as e-payment adoption. It’s a true win/win — our customers are happier,

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