Improving Front-End Processes Boosts Up-front Collections and Reduces A/R at Hospital System Customer Health First Brevard County, FL Challenge The changing healthcare environment creates new front-end challenges for patient access and registration staff. Health First needed to easily capture accurate and timely data, engage patients and increase point-of-service collections. Products Clearance Patient Access Suite, Ahi QA Results • Increased up-front collections 45% • Reduced A/R Days by 18% • Gained visibility into registration errors • Boosted employee engagementHealth First 2 The Customer: The history of Health First runs deep in Brevard County, Florida, dating back to 1937 when Brevard Hospital first opened in Melbourne with 27 beds. Now known as Holmes Regional Med

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