Improving the Customer Experience by Improving the Employee Experience: Total Workforce Orchestration
Improving the Customer Experience by Improving the Employee Experience: Total Workforce Orchestration
10 PagesFortune 500 Retailer Case Study Improving the Customer Experience by Improving the Employee Experience: Total Workforce Orchestration © 2021, WorkJam, Inc.IMPROVING THE CUSTOMER EXPERIENCE BY IMPROVING THE EMPLOYEE EXPERIENCE: TOTAL WORKFORCE ORCHESTRATION One of the largest retailers in the world and a Fortune 500 company, this enterprise has multiple divisions including grocery, liquor, and convenience and employs over 200,000 people–making it one of the biggest employers in the region. Their size offers their customers major advantages, such as competitive prices, easy access to goods, and impeccable customer service. However, being a large employer also brings with it several administrative issues. Strategic Goals In order to maintain their market position as a leader in the
