WorkJam Case Study An Orchestrated Culture Shift: 2018 Innovation Champion of the Year by the National Retail Association moves onto Frontline Workforce Orchestration © 2021, WorkJam, Inc.WORKFORCE ORCHESTRATION Overview A customer since 2017, this Australian retailer is the country’s largest department store chain by store country, serving more than 300 communities across Australia with stores located in both urban and rural areas. The discount department store makes fashion, style, and quality affordable for everyone. Setting itself apart from other discount department stores, they aim to deliver a much higher level of customer service. While focusing on the in-store experience, this Australian retailer offers its

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