Improving the Contact Center Agent Experience with a Hybrid Workforce It can be tough to ensure all agents are engaged when you have a hybrid workforce. This ebook provides practical tips to ensure both remote and in-office agents are happy. A publication by Playvox1 Improving the Contact Center Agent Experience with a Hybrid Workforce As more contact center teams transition to a “work-from-anywhere” model, they’re blazing a new frontier that offers both rewards and challenges. On one hand, employees have more flexibility and choices regarding where and when they work, but it’s also more complex to manage agents that are in multiple locations and ensure they’re engaged. Because of this, it’s more important than ever that you pay close attention to the agent experience, especially

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