Maximizing Efficiency: How NYP Reduced Wait Times and Increased Patient Volumes with iQueue
Maximizing Efficiency: How NYP Reduced Wait Times and Increased Patient Volumes with iQueue
1 PagesNewYork-Presbyterian (NYP) implemented iQueue for Infusion Centers to optimize scheduling and improve patient flow at its 49-chair infusion center. Facing capacity challenges and long midday wait times, iQueue used data science to create optimized schedules. As a result, NYP achieved a 40% reduction in average waiting time, a 17% increase in patient volumes, and a 55% reduction in peak-hour waiting times, enhancing both patient experience and operational efficiency.
