KAR Global improves customer service by streamlining processes with Five9 As the industry leader in auto auction and vehicle remarketing, KAR Global offers online auction platforms, inventory financing and related vehicle remarketing services. KAR operates with over 21 business units and is headquartered in Carmel, Indiana. KAR has over 17,000 employees across the United States, Canada, Mexico and the United Kingdom. With multiple brands spread across the various business units and over 800 agents in a dozen contact centers there was a disparity of systems within each contact center. This disparity made it difficult for KAR to achieve their mission to transform the company by providing a seamless customer experience, streamlined workflows and increased agent efficiency.

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