TruConnect Leverages AI to Reduce Costs and Optimize Customer Service The Intelligent Cloud Contact Center TruConnect Case Study Company Profile TruConnect is an American mobile virtual network operator (MVNO) that sells mobile hotspots, smartphones, mobile data plans, and prepaid cell phone talk and text plans on the T-Mobile network. TruConnect provides free Lifeline cellular services to the underserved population and has three contact centers globally receiving over 62,000 calls per month. Industry Telecommunications Website www.truconnect.com Challenges • Agents spending time on after call work • Longer average handle times • Inability to work remotely Solutions • Inbound • Agent Assist • Digital Engagement – Chat • Digital Engagement – Email • IVR Benefits • Increase

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