2 Improving Agent and Customer Experience with Five9 Zendesk Integration The Intelligent Cloud Contact Center Ultra Mobile is a mobile virtual network operator that sells low-cost, prepaid mobile phone services with unlimited international calling and text plans. It operates on T-Mobile’s cellular network in the United States. Ultra Mobile created Mint Mobile in 2016 which is the only carrier-grade service provider that includes 4G LTE data at the industry’s absolute lowest price. Ultra Mobile has 180 agents in contact centers located in the Dominican Republic, Mexico, and a dedicated customer escalation team in Los Angeles. Challenge Ultra Mobile’s on premises contact center used a homegrown customer relationship management (CRM) system and interactive voice response

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