NICE helped organizations enhance customer service by integrating intuitive contact center controls directly into the Zendesk desktop. This integration supports inbound and outbound voice, voicemail, and click-to-dial, enabling faster, personalized service through intelligent call routing based on customer data. NICE automates synchronization between contact center and CRM, providing agents with consolidated access to interaction history and performance metrics. This streamlined desktop empowers agents to deliver consistent, efficient, and personalized experiences, driving better business results in competitive environments.

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