Implementation of Personalized Customer Support Portal for a Leading IT Services Provider ATTENTION. ALWAYS.THE CHALLENGE The customer had a fully functional ITSM suite in place. However, they did not have personalized customer support portals for their end customers. The customer support portals could have significantly enhanced their services offering to the end customers. After a rigorous selection process, Aspire was selected as their preferred partner. Aspire’s dedicated ServiceNow team implemented multiple customized customer service portals with domain separation within a short span of time without disrupting their existing business operations. Thus a personalized self-service portal was designed for the end customers, which caters all their business support needs with i

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