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Thales DIS empowers users with personalized self-service

Thales DIS empowers users with personalized self-service

ServiceNow
Pages 4 Pages

Thales DIS, a global provider of digital services, successfully enhanced its customer support by implementing ServiceNow Customer Service Management. This transformation enabled Thales to consolidate support for multiple business units, providing a personalized and centralized support experience for customers. As a result, 95% of inbound requests are now handled via ServiceNow, with 90% of case information captured at first contact, leading to a 'world-class' NPS score.

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