® ServiceNow Implementation for a Leading Real Estate Provider ATTENTION. ALWAYS.THE CUSTOMER THE CHALLENGE Our customer is a self-managed REIT (Real estate investment trust) focused on the acquisition, development and management of strategically located retail assets. As one of the largest owners and operators of shopping centres in the U.S, our customer has a diversified mix of properties including power centres, community centres, and lifestyle centres. Our customer being a giant operator in the real estate industry was in need of an automated service desk support which plays a major role in improvising their business operations. They were using an ITSM tool which was lacking effectiveness when it came to solving service desk related issues within the organization. The support

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