® Implementation of ServiceNow for a leading software provider ATTENTION. ALWAYS.THE CUSTOMER THE CHALLENGE Our customer is one of the leading cloud software companies based out ofChicago. It helps brand-driven organizations control and manage brand assets and activities to drive business decisions. They provide services to 78,000 users and10,800 brands in 150 countries for consumer products, retail, and pharmaceutical brands worldwide. The huge client base of our customer posed a great challenge for them to provide customized solution for each one of them. They were in need of a service desk support portal for their customers to manage real time scenarios unique to each end user. Their existing ITSM processes were not on par with the industry standards. Non availability of a form

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