Customer Success Story Hull City Council Customer Case Study Hull City Council www.axiossystems.com Hull City Council rolls out cross-functional service desk support to entire organization of 14,000 people Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. The council operates a Shared Services model which has adopted an integrated, single support desk approach across various operational areas including ICT, HR, Procurement, Occupational Safety, Door Entry Administration, Building Cleaning and various application support functions. The Shared Service Desk handles approximately 750 calls, e-mails and Web requests every day. To drive efficiency, Hull City Council sets targets for

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