Remedy replaced and assyst implemented throughout the Council in only 106 days City and County of Swansea in numbers Consolidation of Service Desks and internal processes The City and County of Swansea have been using the assyst IT Service Management (ITSM) platform from Axios Systems to manage their IT service for schools since June 2004. All other corporate departments were previously covered by an outsourced contract which had been in place since 2006, and as such primarily used Remedy provided by Capgemini. That outsourced contract terminated on 31st December 2015, with transition to a new Service Desk required by the end of October 2015. “Having reviewed a number of options, we decided to roll out assyst across the Council. It was chosen as there was no need to factor a pro

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