o v er the solution was assyst Council riding high as IT campaign leaves its mark An IT Service Management Improvement Program has made its mark on East Riding of Yorkshire Council, helping it to achieve a prestigious Government Award. The Council's IT Service Desk has become one of the first internal services of its kind in the UK to be granted the Charter Mark, the Government seal of approval for top customer service in the public sector. At the heart of the IT Service Improvement Program is assyst – the award winning IT Service Management solution from Axios Systems. assyst has been developed from inception according to the guidelines of the IT Infrastructure Library (ITIL), thus providing organizations with proven Best Practice IT Service Management. assyst gave East Riding of Yorks

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