NOBELBIZ WHITE PAPER How to customize the caller ID of your company’s telephone numbers? Problems, Challenges and the NobelBiz Solution: Trusted Caller IDIntroduction 1 Problem 2 Background 3 Mobile Phone internal contacts CNAM Overview Known Issues Solution 5 Delivering CNAM Delivering Caller ID names on mobile phones CNAM Design 7 Questions related to the setup process Conclusion 9 Key Takeaways Table of contents1 Introduction When making and taking calls, certain phones show who is calling and others don’t. Companies who require their name to show up on the caller ID are demanding this from their contact center solution provider or carrier and expect their name to show up to anyone they call. However, people don’t usually understand how a name shows up on a phone’s displa

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