NOBELBIZ WHITE PAPER Why Outbound Calls Don’t Always Connect Introduction 1 The Problem 2 Understanding Outbound Calling in a Contact Center Environment 3 The four KPIs carriers use to measure the quality of outbound calls How do carriers make money? Why does it matter? Three Common issues experienced when making outbound calls on a carrier not designed for Contact Center traffic Solutions 10 Minimizing FAS and PDD How can NobelBiz provide a high call completion rate for all types of traffic? The NobelBiz Voice Carrier Network Design Conclusion 13 Table of contents1 Introduction At first glance, making outbound calls in a contact center appears to be simple. However, telecom experts within a company delivering the services know various factors impacting one’s ability to make calls

Join for free to read