How The Office Gurus used insights from LiveVox SpeechIQ® to lower average handle time for America’s leading home improvement retail company
How The Office Gurus used insights from LiveVox SpeechIQ® to lower average handle time for America’s leading home improvement retail company
2 Pagesinfo@livevox.com | 844.207.6663 | livevox.com How The Office Gurus used insights from LiveVox SpeechIQ® to lower average handle time for America’s leading home improvement retail company increase in script adherence 63 % The Office Gurus is a leading BPO that operates contact centers in El Salvador, Belize, Jamaica, and the USA, with clients in Retail, Finance, Healthcare, Education, and more. They were able to leverage LiveVox SpeechIQ®’s capabilities in a multi-step process to quickly drive down average handle time in customer care for an industry-leading retail client, ultimately boosting customer and client satisfaction and lowering costs. 1 Use Case Customer Care Industry Retail Solution Integrated conversation analytics, Automated Scorecards Impact Improved Contact Cente
