How Rogers Became the World’s First Telecom Provider to Offer Customer Care on Facebook Messenger
How Rogers Became the World’s First Telecom Provider to Offer Customer Care on Facebook Messenger
6 PagesHow Rogers Became the World’s First Telecom Provider to Offer Customer Care on Facebook Messenger CASE STUDYWant to learn more? Visit us at Khoros.com or email us at questions@khoros.com Director, Office of the President, Rogers Communications Danielle Kovac We wanted to be where our customers were, and we wanted to be able to interact with them in an easy and convenient way, so we worked with Facebook to become the first telecommunications provider in the world to offer customer support through Facebook Messenger.Executive summary Want to learn more? Visit us at Khoros.com or email us at questions@khoros.com Rogers Communications Inc. is a Canada-based telecommunications company that has evolved along with changing technolog y since their inception nearly 60 years ago. Rog
