How RACQ reduced response times to deliver exceptional customer care CASE STUDYWant to learn more? Visit us at Khoros.com or email us at questions@khoros.com Social Media Strategist RACQ Rachael White When we needed to scale our Social Care Servicing and Management department, we formed a strategic partnership with Khoros, and since then we’ve been able to clear every customer care hurdle in front of us.Executive summary Want to learn more? Visit us at Khoros.com or email us at questions@khoros.com The Royal Automobile Club of Queensland (RACQ) has served Queenslanders for more than a century and is currently the State’s largest club. RACQ offers a wide variety of products and services including Banking, Insurance, and Roadside Assistance. As such, RACQ needs to maintain a

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