Case Study

Rogers

Rogers

CUSTOMER SUCCESS STORY CUSTOMER SUCCESS STORY SINCE LAUNCHING SUPPORT VIA FACEBOOK MESSENGER, PARTNER CHANNEL CSAT INCREASED SOCIAL VOLUME HAS QUADRUPLED SINCE 2015 REDUCED RESPONSE TIME FROM 45 MIN IN 2015 TO UNDER 72% ? 4x ?15 min in 2016 Goal Deliver outstanding customer experience through the integration of Facebook Messenger So lu tio n Leverage Lithium Social Media Management to support their first-on-the-market launch of custom

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