How Order Management Can Help Deliver a World-Class Customer Experience Brought to you by Sponsored byThen came the pandemic, and the customer experience got driv- en firmly online, where excellent website performance rose to great- er importance. But something else got pushed into the spotlight – effi- cient order management. It’s hard to deliver a great customer experi- ence if you don’t have the products your customers want in stock, or if you make it difficult to return or exchange them. As the supply and demand cha- os increased during 2020, it be- came clear there were endemic order management problems in most global supply chains, espe- cially when it came to fulfilling e-commerce sales quickly and re- liably. Same-day delivery, clever algorithms that can gue

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