Enabling world-class service by Dan McBride and Rhodri Arrowsmith 10-minute read Delivering cloud and IT transformation at the DWP2 Delivering cloud and IT transformation at the DWP n its mission to address the causes of poverty, improve children’s life chances and help people achieve financial independence, the Department for Work and Pensions (DWP) provides support and guidance for over 20 million people throughout the UK. For many of these citizens, the DWP’s services are vital to help them overcome financial difficulties and get their lives back on track. As a result, it’s critically important that the DWP’s systems and processes are robust enough to ensure that pensions and benefits are paid correctly and on time to each claimant. To ensure that its critical natio

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