Good Growth + Kibo Commerce 1 USING CUSTOMER EXPERIENCE INNOVATION TO REBUILD PERFORMANCE AT PACE Good Growth + Kibo Commerce 2 It is clear already that for all organizations, public, private and voluntary, there is no going back to how things were six months ago. If there is no going back, then how can we move forward: more specifically how can we move forward in a way that reduces the risks associated with change? After the last six months, in all but very few instances, most leaders are facing balance sheets that look less attractive and that will carry greater uncertainty about their medium-term value. Under these circumstances we predict cash will become a bigger issue and the willingness of leaders to sanction investments in growth will be reduced as historically they

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