kibocommerce.com info@kibocommerce.com CASE STUDY UK grocer Waitrose is famous for their personal and immersive in-store experience. Kibo Personalization, powered by Monetate and Certona, helps them bring that individualization to their online customers, too. WAITROSE DRIVES 66.8% ENGAGEMENT LIFT USING AI EXPERIENCE UNFORGETTABLE IN-STORE EXPERIENCES Supermarket chain Waitrose & Partners is a division of John Lewis Partnership, the largest employee-owned retailer in the United Kingdom. Known for the quality of their products, high standards of customer service, and ethical sourcing, Waitrose has over 350 shops in the United Kingdom and exports products to 52 countries. The brand has been using Monetate, now a part of Kibo Personalization along with sister technology Certona, fo

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