How local governments can improve service delivery and optimise resources with a single customer view An emerging opportunity for Australia’s local councils While federal and state government activities garner much attention, it’s the local council that has the biggest opportunity to directly impact people’s lives. Local government organisations direct building regulations and economic development, local roads and transport, parks and playing fields, libraries, local environmental issues, water and waste management, and other community-based services. This creates a significant opportunity for councils to have a positive impact on the liveability of their cities or shires. For example, when members of the community need to engage with the council, they can often find themselves

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