Achieving high quality scores in today’s shift to value-based payment remains a key goal for payers. But achieving that goal often is hindered by the inability to see where they stand on the specific metrics and to take corrective action throughout the year. Being able to measure and react in a timely manner requires smart planning, lots of collaboration and innovative digital tools optimized to achieve the all-important single view of the member. They say, “If you can measure it, you can improve it.” And that is the thought behind quality measures as healthcare shifts to value-based payment. But it’s often easier said than done, especially when healthcare organizations lack sufficient visibility into the full spectrum of member interactions before, during and after receiving

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