Governments Building For Change Achievements and Best Practices2 Executive Foreword 4 Government Achievements and Best Practices 5 Civilian Government 6 Australian Community Support Organisation 8 Dutch Ministry of Economic Affairs – DICTU 10 Intellectual Property Australia 12 Registers of Scotland 14 StepChange 16 Sveriges a-kassor: The Swedish Federation of Unemployment Insurance Funds 18 U.S. Bureau of Alcohol, Tobacco, Firearms and Explosives 20 U.S. Census Bureau 23 U.S. Department of Agriculture Natural Resources Conservation Service 26 U.S. Department of Agriculture Office of the Chief Financial Officer 29 U.S. Departmen

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