How Midco Used Khoros Care to Improve Customer Satisfaction and Deflect Calls

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How Midco Used Khoros Care to Improve Customer Satisfaction and Deflect Calls CASE STUDYWant to learn more? Visit us at Khoros.com or email us at questions@khoros.com Web Applications Manager, Midco Tara Mueller Khoros allows Midco the opportunity to present the channel that is best for the user, and on the device they’re using at the time.Executive summary Want to learn more? Visit us at Khoros.com or email us at questions@khoros.com When Midco’s previous customer engagement platform fell short of expectations, they partnered with Khoros to operationalize service for customers across various messaging channels, including Google’s Business Messages, Apple Business Chat and SMS. Midco uses Khoros Modern Chat, with automation powered by Khoros Bot, to further improve engag

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How Midco Used Khoros Care to Improve Customer Satisfaction and Deflect Calls

How Midco Used Khoros Care to Improve Customer Satisfaction and Deflect Calls

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