How Sky more than doubled engagement during an unprecedented year CASE STUDYWant to learn more? Visit us at Khoros.com or email us at questions@khoros.com Community Product Owner at Sky Nima Baniamer We started 2020 with goals to make the community a more central part of our operations so that we could be closer to our customers, and Khoros helped us deliver exceptional results despite an extremely challenging year. Executive summary Want to learn more? Visit us at Khoros.com or email us at questions@khoros.com can be answered digitally, by super users, Tier 2 queries are account-based queries that might require a higher level of intervention. Sky sought an innovative solution: they partnered with Khoros to build community messaging. Sky partnered with Khoros to build their

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