How eGym grew customer base by 40%, and cut service tickets by 30%
How eGym grew customer base by 40%, and cut service tickets by 30%
3 PagesHow eGym grew customer base by 40%, and cut service tickets by 30% With Solvemate’s smart, multiple choice questions and machine learning, eGym tackles common customer service requests as their user base continues to grow. Quick facts Customer requests tackled in 1 2 seconds 93% resolution rate 24/7 assistance on both website and app The Client The Challenge The Results •Germany’s premier manufacturer of electronic gym equipment and connected apps •1000 of 6000 gyms in Germany use eGym’s products •Its apps are used by athletes and coaches alike •eGym partners with more than 50 industry partners including Matrix, Precor, Polar, and Runkeeper •Create a support solution that can grow with eGym as it expands into new markets •Integrate with eGym’s existing
