Mindsprint, a technology transformation partner for a $40 billion global agri-commodity leader, uses ServiceNow to enhance IT service management. Up to 95% of incidents are automatically resolved, reducing P0/1 incident closure times by 57% and ensuring 99% of tickets reach the correct queue initially. Mindsprint leverages ServiceNow's ITSM, ITOM, App Engine, and Automation Engine to streamline operations, boost productivity, and enhance the employee experience. Additionally, Mindsprint's efforts in SAP modernization and consolidation involve over 20,000 automated SAP batch jobs, significantly improving efficiency and governance.

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